Troubleshooting
The automation did not run
| Check | Why |
|---|---|
| Is it switched on? | Triggers only start automations that are on. |
| Did the trigger really fire? | Open Runs. A "skipped" run means it fired and a Filter or a limit stopped it. No run at all means the trigger did not fire. |
| Is it a daily-check trigger? | It runs once a day for each record, at the time of the daily check, not the moment the record changes. |
| Is it the "Social comment created" trigger? | It only fires for comments by someone else, less than 48 hours old, on posts published through Cashfin, when Cashfin next syncs. |
| Did the change come from this automation's own step? | An automation does not re-trigger itself. |
Messages you may see
| Message | Meaning | What to do |
|---|---|---|
{{name}} is not a field of this trigger or an earlier step | A value in curly brackets is not one this trigger provides. | Fix the spelling, or pick the value from the list the builder offers. See the Trigger reference. |
unknown field "..." for this trigger | A condition compares a value the trigger does not provide. | Choose a value from the list. |
daily limit of N customer messages from automations reached | The business sent its daily allowance. Nothing more goes out today. | Raise the limit in settings if the volume is expected, or find the automation sending too much. |
daily limit of 500 AI steps from automations reached | The business used its AI steps for today. | Wait until tomorrow, or reduce how often AI steps run (add a Filter in front). |
this business has no AI credits left | AI steps cannot run. | Top up under Settings → AI credits. |
Stopped: this automation already ran 5 times on this record in the last 10 minutes | The automation is probably triggering itself through another automation. | Look at what its steps change, and which automations listen for that change. |
Stopped: this business's automations already ran 2000 times this hour | The hourly limit for the whole business. | Find the automation that is running far more than expected. |
the automation was turned off while this run was waiting | A waiting run cannot continue once its automation is off. | Switch the automation on before the wait ends if the run should finish. |
the AI agent used all N of its actions without finishing | The agent ran out of actions. | Narrow its instructions, give it fewer actions to choose from, or raise the limit. |
AI answered "...", which is not one of the categories | Sort into a category got an answer outside your list. | Make the categories clearer and fewer. |
the address must start with https:// | Send HTTP request only calls secure addresses. | Use an https URL. |
refusing to connect to non-public address | The URL points at a private or local address. | Use a public address. |
the file to read must be a link to a file in your Cashfin media | An AI step was given a link to a file stored elsewhere. | Use {{fileurl}} from the File uploaded trigger. |
no one to email | Email a team member found nobody: the record has no owner and the automation has no author. | Choose named users or a role. |
a schedule can run at most once every 15 minutes | The schedule is too frequent. | Space the runs further apart. |
You have reached the limit of 50 automations | The business has 50 automations. | Delete one that is no longer used. |
steps form a cycle; use a loop step to repeat | A connection leads back to an earlier step. | Remove it and use a Repeat step. |
A step is "skipped"
A skipped action did nothing on purpose, and the step says why. The common reasons are that the contact has opted out of that channel, that the same step already messaged them in the last 24 hours, or that a requested AI agent is switched off.
A run is stuck on "waiting"
Open the run and look at the waiting step:
- A Wait step shows when it is due. The run continues within about a minute of that time.
- An Approval, or an AI agent action awaiting approval, continues when someone decides in the approvals inbox, or takes the rejected path when the time limit passes.