AI decisions
If / else and Switch can let AI choose the path.
| Step | You write | The AI returns |
|---|---|---|
| If / else | A yes-or-no question | Yes (the True path) or no (the False path) |
| Switch | A clear label on every case | The case that fits, or the default |
The AI sees the trigger's values and the results of earlier steps. Each decision uses AI credits and counts towards the daily AI step limit. Use ordinary conditions wherever a value can be compared directly: they are free, instant and always give the same answer.
Set it up
- Add an If / else or a Switch step.
- Switch on Let AI decide.
- For If / else, write the question as a sentence with a yes-or-no answer. For Switch, give every case a label that says when it applies.
- Choose the model. Fast is enough for most decisions.
Write a good question
- Ask one thing. "Is this customer complaining about delivery?" works better than "Is this customer unhappy or asking about delivery or a refund?".
- Put the text to judge in an earlier step if it is not in the trigger, then refer to it.
- Test with a few different sample values. An AI decision can answer differently on similar input, which an ordinary condition never does.